How To Install Wibiya Toolbar On Ning Networks

  • Idea
  • Updated 5 years ago
I am noticing that several Ning Networks are having issues with their Wibiya Toolbar disappearing. I believe the main culprit is this: You need to copy/paste the new code into your Analytics Box.

Be sure to grab the new code, after the big upgrade, and replace old code in your Analytics Box (Manage/Analytics Box).
Be sure to grab the code that is specific to Ning.
Your code should only contain the following (with your account # replacing 12345):
<script src='http://cdn.wibiya.com/Loaders/Loader_...' type='text/javascript'></script>

If your Wibar is still not showing, you may need to refresh your Ning cache. Be sure you are signed in as Creator, and enter this URL:
http://yourning.ning.com/lib/scripts/...

Within this getsatisfaction box, if you cannot see the full line of code (links), just mouseover and right-click to see links, or copy link.
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JenSocial

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  • happy

Posted 6 years ago

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Cendrine Marrouat

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The new code doesn't work...
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JenSocial

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Hi Cendrine,
If you own a Ning Network, did you clear your cache?

And, the other day I noticed that the toolbar would not refresh. After I rearranged the apps on the bar, and clicked SAVE, it refreshed the bar.

Good Luck,
Jen
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Cendrine Marrouat

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The toolbar stopped appearing when I used the new code.
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JenSocial

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Hi Cendrine. Is the toolbar working for you now? If not, please leave your site URL so the Wibiya Support Team can troubleshoot.

Also, if it doesn't hinder your site, please re-add the code.
Best,
Jen
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Pet Lovers Paradise

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Hi, Jen! Thanks for posting this, but, unfortunately, I had tried this before to no avail. I just tried again (definition of insanity is repeating same steps and expecting a different result, right?) and still no toolbar. Any assistance you can provide is truly appreciated. It's been about a week and still no toolbar.
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JenSocial

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I'm sending your issue directly to Wibiya Support. Please add the code to the Analytics (if it doesn't hinder anything loading), so they can troubleshoot.

Hope you're doing well Girl!
;-)
Jen
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Pet Lovers Paradise

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Hi, Jen! The tool is back. I don't know when it came back, but it's returned.
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JenSocial

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Awesome!
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JenSocial

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Hi Ning Networks!
If your Wibiya toolbar is floating above the bottom of your window, you probably have older code I provided to correct the Ning Chat Bar position. Please remove that code from your Advanced CSS code:
#wibiyaToolbar{bottom:22px!important;}.wibiyaToolbar_window{bottom: 50px !important;}

Best Regards,
Jen
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beyond.forks

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my ning doesnt have a manage box. WTF