imagekind feed not working

  • Question
  • Updated 2 years ago
Hello,
I have followed the instructions and after 48 hours my imagekind store items are still not on wishpot or my wishpot store on my facebook page. Can you please help? This is the second email I've sent and I am still waiting for a reply. Thank you.
Sincerely,
Neal Turner
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Neal Turner

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  • sad

Posted 5 years ago

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giftgirl, Official Rep

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Hi Neal,

We are excited you are interested in our services but currently Imagekind only offers it to Platinum members. Please upgrade your Imagekind account and the next time we process your feed (approx 24hrs) it will load.

Best,
Christine
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Dana Haynes

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I have Imagekind platinum service an still can not get this to work after three days of trying. I need help to correct this problem. Thank you
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Erik Jacobsen, Employee

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Hi Dana,

The feed usually takes about 24hrs for it to load all of your products from the time that you enter your correct screen name. It looks like everything is up and running now. Please let us know if there was anything else we could help with.

Best,
Erik
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Shoshanna

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Hello, I have an imagekind platinum account and I was receiving errors when I tried adding my Wishpot to my Facebook account. I can see my store so that must mean something right? I can't figure out why I got error messages.
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Dylan Edward Allen

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Hello,

The images from imagekind feed aren't appearing on my facebook shop in chrome. The boxes are there but all I see are the gray shopping bags. In firefox the shop isn't appearing at all. Would like some help with this asap.

Thanks,

Dylan
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Dylan Edward Allen

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My imagekind screen name is IdeaProductions btw.

Dylan
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Erik Jacobsen, Employee

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Hi Dylan,

Could you tell me what version of Firefox you are using?

For the images what your experiencing is the secure browsing mode on Facebook. If images are not hosted on an SSL Certified server, then Facebook will not display them if they are viewed in the secure browsing mode. You can tell if an image is hosted on an SSL Certified server by changing the images URL link.

Example: HTTP vs HTTPS
Not hosted on an SSL Certified server:
http://example.com/image.jpeg

Hosted on an SSL Certified server:
https://example.com/image.jpeg

You can test the secure browsing mode by going to your account settings on Facebook (located in the upper right corner in the drop down of the arrow; select 'account settings'), on the left click on 'security', and then disable 'secure browsing'. When you go back to your Fan Page and click on the store, these items will appear.

Best,
Erik
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Chas Della Silva

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Okay like many others here, I have a imagekind Platinum account and after 3 days I am here looking for a solution. Help! I missed Black Friday and now Cyber Monday, click click lets get this done.
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Magnetic Wind

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I purchased the platinum membership 5 days ago from Imagekind specifically for the Facebook Storefront to offer my art to thousands of my fans to purchase on demand. NOTHING has appeared in my feed and it's been 5 days, way over your 24 hours. I notified Imagekind and Venpop 48 hours ago. Venpop has yet to respond to me or to Imagekind regarding my account and why it's not working and nothing has been uploaded. When I go to the venpop site that your site says is now handling these issues, the support page says, "No help desk at support.wishpot.com
The help desk configured at this address is no longer available." I'm opening a BBB complaint as this is ridiculous. All I want is for you to deliver what you are being paid to delivery.
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Chas Della Silva

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I am still waiting for a response its been since the first of the month. No Feed No sales NO support from wishspot/Venpop.
I'll be joing in on the BBB site right unless I recieve a refund.
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Magnetic Wind

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You have to make the compliant through Wishpot. If you contact Imakekind they should refund your fee. On Venpop they are charging an additional 35 a month for this so I bet this has something to do with it since venpop's business info states they are only valued at 10K. They are based in Seattle. I made a complaint against Imagekind as well since they advertised that this membership would allow you to have a facebook storefront and that's obviously not the case.