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I’m frustrated

I could not download a certificate for my pledges

I just pledged $50 for two gifts for two people. I never had a chance to download the certificate.
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  • Not only did they not send the certificate email.... a) they shipped the animals to the wrong address, b) they shipped a damaged hat for an additional donation...unfortunately that DID go to the right address so the giftee saw it, c) when I called customer service there was not only "no way to fix this" but he managed to say it rudely as well. I am SO not going to go through this again, no matter how much my granddaughter likes to save animals.
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  • Dear Natalie and Vickie
    I suspect that you are both reporting problems with your national office. Natalie - could you send the url (web address) of the page that you tried to make the pledges from? We may be better able to help you.

    Vickie, we can only apologise on behalf of your national office. However, it is important that your feedback is heard so that others experience a better level of service. I reccommend that you to ring back and speak to the supervisor of the customer service team. If you happened to catch the name of the person who "served" you, it would be worth mentioning to the supervisor.

    Jackie
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