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I’m frustrated

Uninstalled Xobni because of new version limitations

I am a corporate user with a limited mailbox size. The new version of Xobni has locked the indexing of my pst where I actually store my emails. This limitation in the free version makes Xobni useless to me unless I were to purchase the Plus edition. For example, if I can't search for indexed mail in multiple pst's

I would recommend supporting multiple PST's in the free version, otherwise, many people, like me, will just discontinue using the product. Not having a Free version that provides any benefit to corporate users with a limited size mailbox dims Xobni's visibility in the corporate arena due to the lack of adoption and spread via word-of-mouth marketing.

If Xobni decides to reverse this limitation, I would like to reinstall it, as would I'm sure many others.
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  • I’m frustrated
    oops, I had an incomplete thought in my initial posting...

    "For example, if I can't search for indexed mail in multiple pst's" and I don't actually have any mail in my Exchange mailbox, what is Xobni actually indexing??
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  • I’m frustrated
    I have the same issue -- I've got lots of PST files due to my company's stupid IT policy. Even worse, Xobni appears to have picked a random PST file to index, and it's my mail from June-December 2008 -- not even the current PST file with the current mail. That's thoroughly useless.

    Damn it, there goes Xobni. I see no alternative but to uninstall it. Goodbye old friend.
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  • I’m excited
    Marco writes "I see no alternative but to uninstall it" and I understand his sentiment but there is an alternative. I am curious why people are so averse to paying for software. If it makes your day easier and there is added value to your current process isn't it worth it? I am not looking to say 'hey marco suck it up and buy it or don't complain' I am just curious of the mindset. Is it not worth the 30$ or is it not worth paying for something that was previously free? BTW I do agree that you should be able to choose what pst it indexes no matter what version.
    • You're right, I could pay for it, but will I pay for it for each of my 4 computers (work desktop, work laptop, 2 laptops at home)? Probably not. In any case my email search needs are adequately met by Google Desktop and/or Windows Live Desktop Search (or whatever Microsoft is calling it now). Both of those will search all PST files, and both are free. Indeed, I'd always kept at least Google Desktop around anyway due to its ability to do more advanced searches with search operators. Admittedly, neither of those options offer a search as well-organized as Xobni's, but they are good enough.

      I am in the software industry myself, and I certainly have no objection to paying for software that adds value or saves me time, but the idea that features can disappear across upgrades is unsettling, to say the least. When moving from a free version to a paid version, there is the carrot approach and the stick approach. Tripit, for example, is using the carrot approach, offering more features to entice me to go to Tripit Pro without devaluing the free Tripit. Xobni, unfortunately, has chosen the stick approach, saying "you now have to pay for what you previously had for free." For a subset of users like myself with multiple PST files, the free version is now disabled, and Xobni has created ill will and mistrust among (admittedly nonpaying) customers like myself who previously were evangelists. This ill will, combined with the fact that there are free alternatives that provide nearly equal functionality, is the reason why I chose not to pay for Xobni Plus and instead uninstalled it.
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  • I’m confident
    The alternative is to purchase Xobni Plus, as 'josst10' points out. In the case that Jeff Dyer is pointing out, at the corporate level we're not aiming so much at targeting individual users, but more of an enterprise-wide deployment. So, the problem would be eliminated in that case.

    That said, we have no plans to allow multiple PST indexing in the Free version for the immediate future. If the software provides value and makes your email management easier, then it's worth paying for.

    Thanks!
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  • Marco,

    You wrote that "the idea that features can disappear across upgrades is unsettling, to say the least." In my opinion, it's not a matter of changes "across upgrades" but of changes from the beta version to the RTM version. When you were using the earlier versions of Xobni, you were a beta tester. That was the carrot of which you speak: you took the risk of using beta software, and both you and Xobni received benefit from the collaboration. Having reached the end of what was essentially a very long trial period, you just have to decide whether it's worth continuing to use Xobni.

    As for GDS and LDS, well, if they work for you, then it's all good. For me, both have been a problem, because both have been resource hogs on my machine. The last time I used GDS, I shut off the email indexing because Xobni did a far better and faster job of finding the emails I needed.

    It's kinda weird, though, that Xobni is indexing one of your archive folders, not your main PST file.
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  • I’m frustrated
    I agree with Marco. Well said.

    Most people that use Outlook are corporate users, so I understand the strategy of targeting an enterprise deployment, however, by weening corporate users onto it and then only providing the functionality at a cost is bad business.

    I'm not opposed to purchasing software for personal use. It is highly unlikely of my company of 45000+ employees to purchase Xobni Pro for indexing email. At $25 per seat with 25000 email users, that's about $625,000. Even if there was a volume discount, Xobni does not provide nearly enough benefit to be worth thousands of dollars (or even hundreds for that matter) of corporate dollars.

    Like I (and Marco) said, good bye Xobni. There are plenty of alternatives (that cost nothing).
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  • I’m indifferent
    Interesting reply Marco and I agree with you. It sounds like Xobni has their strategy and they are sticking to it. I also understand Rhonda Lea Kirk Fires comments but also must note that while calling it a beta doesn't absolve a company from in the end, 'doing the right thing'. There is a certain expectation that being part of the development of something should not have an end game of alienating all beta users. I'm not saying Xobni did that at all but to simply say you signed up for the beta and knew all consequences is tough to agree with after seeing a 3 year beta of gmail (just to name a few)...to call it a very long trial is not correct...you sign up for a trial with an expectation that you will someday be forced to decide...there should be no such risk in a beta program. As of the benefit aspect--Xobni is receiving future benefit due to the collaboration---the 'beta' testers are receiving--well nothing but trying to find a new alternative...I have been a beta tester for every version of MindManager and received a free license after all 3 tests...Windows 7 as well...Office 2010 we will see.
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  • Josh Jacobson (Dir. of Product Management) August 14, 2009 10:09
    Hi All,
    I just wanted to add that if Xobni has picked the "wrong" PST to index, you can go to Xobni > Options > Folders and choose the "right" PST at the bottom of that window. This might help those that would like to keep the free version.
    Thanks!
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  • I’m frustrated
    I have two pst, one for my mail and one for the Archiving.
    Without the reverse of this limitation i will uninstall it.
    A french user
    Pierre
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  • I’m frustrated
    I've fout PST files and was using Xobni for several months.

    After a fresh Windows install, I downloaded the new Xobni with this limitation.
    Now I will uninstall it and search for a alternative.

    Goed bye.
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  • I’m frustrated
    Hello @all,

    same with me. I had to reinstall my notbook and reinstalled XOBNI as well.
    Now, that XOBNI cut the functionality in the free-version I will definitely remove it from my corporate computer. It's not giving any advantage to me in my work anymore, but consumes my computer resources and slowes it down.
    In the past I was evangelizing to my colleagues the XOBNI advantage, so they installed also to their laptops. In our company there is no plan to roll-out XOBNI on a corporate company-wide level.
    AS well there are other charging models on enterprise level, that make more sense in terms of financial benefit to software companies.

    @XOBNI => you are losing many of your prvious supporter and users...many of them will discontinue to use XOBNI..so I'll do.

    Good bye old friend...
    Rafael
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  • I’m confident
    1
    I just installed Xobni and evaluating it. I was just curious about this topic, so I feel I must add my reply too.
    I think that users of the free version that find one feature less in free version upgrades must make a choice. If they were satisfied of the previous version, they must accept the Xobni decision and pay to get the needed features in the new one. If they uninstall it, it means that the free version was not an incentive for them to buy the full one, so there is no interest in the company to satisfy them.
    It's right to pay for what you get, specially if you like it and use a lot.
    BTW, I just paid a voluntary contribution of $15 for a FREE tool I found on the Internet that's helping me a lot.
    • To address Ben's point, the problem is more that the free version of Xobni once had the ability to index multiple PST files, and then it was quietly removed across a point-upgrade.

      If I were new to Xobni and were installing it for the first time today, I probably would have noticed the lack of this feature in the free version, deinstalled it in favor of an alternative that can index archives, and never given it another thought. However, the fact that the free product _had_ this functionality, and it was subsequently taken away, is what turned me from an evangelist into a detractor. That, and the fact that there are free alternatives that do have the functionality I'm looking for.
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  • I’m thoroughly disgusted
    Marco,

    You are absolutely correct - here's my thing - why can't I just continue using the older "free" version that gives me what I need? I have to keep uninstalling the "new" version that strips out the .pst functionality, so I can install an old version to get my pst indexing back.

    This really does look like a sneaky money-grab - get them hooked on the functionality, and then, completely ignoring the fact that the early-adopter's word of mouth is what made you popular in the FIRST PLACE, yank away the functionality they need the most, and see if you can get them to pay for it.

    I don't want the Facebook, LinkedIn, Skype, any of that integration that is in the new version - I just want it to keep doing what it has done for over a year. And there is a principle involved - I'm not going to let Xobni benefit from a bait-and-switch, and I'm not going to pay for it.

    Shame on whoever came up with this idea - it will turn your biggest fans into your loudest critics.
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  • I’m frustrated
    Just thought I would add to the comments.

    My company has a very low limit on pst size so basically Xobni can only show me mail from the last few days. The main reason I find Xobni useful is to drag up that email from a year ago with a password no one remembers or that pdf file someone sent me that I need to review. I don't have to do a bunch of complicated archiving and folder organization to know how to find stuff like that. All I have to do is remember who sent it, or when, or what words might be in the email and I can usually find it within a minute.

    This has left me at a crossroads since I very much liked Xobni's ability to do what Outlook should be able to do natively. While I don't think $29.99 is all that expensive, I'm a corporate user who is philosophically opposed to paying for software myself that I will use at work.

    Since there's no chance I could get my company to buy it for me (since avoiding special treatment would mean purchasing company wide), I will likely search for an alternative.

    I may purchase Xobni Plus, but I agree with most people in this thread that this is not the way to develop a business model for your product. Plaxo did the same thing and it forced me to search out other alternatives. I'll never go back.
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  • I’m confident
    I just want to try and clear the air here a bit, as I think there are some misconceptions being thrown around.

    If you were using Xobni on the same computer before July 14th of 2009, you should NOT have your PST files limited in V1.8. Your configuration should be "grandfathered" in, and the PST limitation should not be there. IF you were using a free version of Xobni prior to July 14th of 2009, and you do not still have full access to your PST Files, then you should file a ticket with the Support Team, because that is a bug.

    Xobni will continue to provide the best possible feature set in the Outlook plug-in community at a reasonable cost. If the cost isn't worth the features we provide, you have the option of using the free version. Most people find the features in Xobni Plus to be well worth the small price that we're asking. If you disagree, that's ok too. You always have the option of uninstalling Xobni, and finding another suitable Outlook plug-in for your needs.

    We do offer volume discounts for those who are in companies that might be interested in using Xobni, and we will have an Enterprise product coming soon as well. If you think that Xobni Plus might be a good fit for your company, you might want to look into that.

    But let's stick with the facts here (see my first paragraph), and stop spreading this incorrect information. Again, if you think you're experiencing a genuine bug, I strongly suggest that you contact our Support Team so that they can assist in resolving the issue.

    Thanks!
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  • Why pay for something that used to be free? Making a free feature pay-only in a new version is a sure fire way to rid yourself of the users that first helped you reach a critical mass in the first place. Xobni was a nifty little add-on, but pretending it's worth $30 is delusional. I suspect the entire company will soon slip quietly into the night.
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  • Just upgraded to new version. Xobni has gone from a useful tool to nothing more than an advertisement aimed at extracting money for me. Locking access to my own e-mails that are from "non-primary" mailboxes? That's not added functionality worth paying for, that the entire point of installing this plugin. UNINSTALL.

    This reply was created from a merged topic originally titled
    turned to adware.
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  • I’m frustrated
    I have just realized, after upgrading weeks ago to Xobni v1.8, that the latest version indexes just one PST file at a time, locking the others; Xobni claims that multiple PST is a "Plus" feature.
    The above is really puzzling me, because v1.7 allowed to do so, without claiming money for that feature.
    Hopefully, I kept on my backup v1.7.3.7053 ...I downgraded and voilĂ  ...multiple PST is allowed.

    I am sorry to say that your "improvement" wasn't really an improvement, but a misleading trial.

    This reply was created from a merged topic originally titled
    Why v1.8 features are on a fee-basis, while on v1.7 were free ?.
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  • I’m confident
    Again, I strongly recommend filing a ticket with Support. We will need to look into it further so that we can figure out exactly why this has failed for you.

    Thanks!
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  • I’m Even more disgusted
    Tyler,
    Here is the frustration. I've been running version 1.4.3 for a very long time. When I rebuilt my computer, I reloaded this same version. I was able to access all my .pst files. Now, sometime in the last 7-10 days, it appears Xobni has upgraded itself silently, and voila, I can't access my other .pst files. I wasn't asked if I wanted to upgrade, I certainly wasn't presented with anything that said, hey, you can upgrade, but you might have to pay for some stuff.

    I've managed to uninstall 1.8 and reinstall 1.4.3 again, but I can only imagine it won't be long before it auto-updates again, and I'll be stuck again.

    It would appear from the volume of complaints you are getting that it is clear the "grandfather" isn't working. It would also appear you are getting a TON of negative press, just from this ONE change. There are probably people who would be happy to pay for a plus version that includes all the other integration you guys have done with Facebook, etc., but for those of us in corporate world, most of those sites are blocked anyway, so we wouldn't gain anything.

    Disabling this one feature to try and get paying customers seems to be cutting off your nose to spite your face, since most of those customers are now griping, and not buying your product.

    I'll be happy to put a ticket in with Support, but from all the stories on here, it should be clear to you that the grandfather piece isn't working. And even if it is, you're saying that when I need to rebuild my PC again, then I'll have to pay? Still not what you're looking for from a PR perspective.....
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  • I’m hoping this will help
    1
    In case of missing PST files, you can also check the Xobni > Options > Folders (tab) and make sure that the other PST files/folders are "checked" there.
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  • I’m confident
    @ mbmarsh:

    Ok, you are very definitely experiencing a bug. The auto-update should definitely not cause this issue, and I urge you to please file a ticket so that we can start figuring out why this is happening.

    The grandfathering is working, in general. We have so many users that we'd be literally flooded with complaints in a much higher volume than just this thread. None of our metrics are suggesting that our users are defecting en masse, so I think the issue is localized to some users (obviously most of whom are posting here, which is good).

    As for your specific case, the answer is simply, if "rebuilding" your machine includes wiping out the Windows Registry, then yes. We rely on specific registry keys to maintain the record of whether you're a 'grandfathered' free user, or a new user. This is a technique used by software companies all over the world.

    If there's a bug, we will solve it. Thanks!
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  • I’m confused
    @ Tyler -- trying to focus on the issue

    The free users patronage (or "grandfathering" as you said) was OK upgrading from v1.7.3.7053 to v1.8.3.8687 (at least, I've made that upgrade and I've checked on my weekly snaps).

    However, after few days v1.8.3.8734 was available -- and this upgrade caused the PST limitation.

    IMO, your Company suddenly released a new version that, instead any tangible improvement, put a new commercial policy on the product.

    I am not criticizing nor arguing Xobni business plan, anyway to be on the "safe free" side I wil continue to use v1.7.3.7053.

    Regards
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  • This reply was removed on 2009-10-30.
    see the change log
  • This reply was removed on 2009-10-30.
    see the change log
  • This reply was removed on 2009-10-30.
    see the change log
  • Josh Jacobson (Dir. of Product Management) October 30, 2009 17:24
    Thank you for the XMIDs, Sandir and JBondC. We'll investigate asap.
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  • I’m confident
    1
    OK, the PST lockout problem should be fixed on our end. If this problem is happening to you, just restart Outlook, and you should have full access to your PST's again.

    If you've uninstalled, you should be able to reinstall, and provided that you were using Xobni Free prior to July 14th, you should have full PST access.

    Thanks for your patience in this matter.
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  • I’m thankful
    Wow, I'm impressed, thanks for the fix and service.
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  • I’m pleased
    I am also pleased and impressed with the fast response.
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  • I’m unsure
    @ Tyler
    Is it the new version 8734 build ?
    If so, I will not re-upgrade being the previous posts.
    Being you a QA resp, may I suggest to provide to everybody a version log info ?
    Regards
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  • I’m confident
    Luca,

    The fix doesn't require a new build. You just need to restart Outlook to get the fix, it was done on our server side. However, if you've uninstalled, then you should be able to reinstall and the fix should be there.

    As for a change log, we do attempt to do this on our blog, however, I don't know if we have the resources, at the moment, to do this for minor updates. I know there is some internal discussion about improving this in the future. So, this is something that will very likely improve soon.

    Thanks!
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  • I’m thankful
    Tyler,

    I will re-install v1.8.3.8734 .over the week-end ...I will report here if everything is as expected. In the mean time, thank you so much for your support (and patience).

    Regards
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  • EMPLOYEE
    I’m glad we got rid of that bug.
    One more voice to say "sorry" about that bug that was locking out PST indexing on some of our beta users in v1.8. It was helpful to have you guys give us the feedback so we could find it. It was a little tiny change in a recent bug fix release. But we were able to find it and get the fix out there. Nice work Tyler and team.
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  • I’m happy
    Tyler,

    Gotcha !! v1.8.3.8734 works as expected -- ie, PST's are not locked.

    Again, thank you very much indeed.

    Regards
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  • I’m Frustrated
    First of all: If the change was done server side, does that mean Xobni 'phones home'?
    Secondly, I'd gladly pay $30 for plus if Xobni wasn't such a resource hog.
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  • I’m Confused
    If MY install date is stored on the servers how can the data sent to Xobni be anonymous? (how would the server know who I am?)
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  • I’m irritated by pop-up adds
    I used to the first version of Xobni, which was really fine. I would rather see a full version (with a trial period) before add go and pop up all over the place.

    By the way, when choosing the option to schedule time with someone, Xobni pops up an email with free time already written in the body. I keep on expecting a pop up of my agenda with the persons name already filled in. Although this should only work in combination with an microsoft exchange server I would prefer this to the current way of scheduling time.
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  • I’m SAD & FRUSTRATED!!!
    I am an IT Manager with an employee base of 300+. I am really upset to find out that i used to be able to search ALL PSTs and now it was taken away! I'm starting to uninstall it completely on ALL MY MACHINES and STOP PROMO it to my IT Colleagues!

    Besides, Outlook 2010 should start doing the same as XOBNI!

    Good luck to what USED to be a good product and what could have been a great product!

    Best,

    Chet
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  • I’m somewhere in the middle
    Agree with others here, don't take away features that were in the free version, add new ones.

    I can't quite explain why I don't want to pay $30, but I think it has something to do with it used to being free and I don't really like outlook to start with and I think I subconsciously think these features should just be in outlook, it's weird.

    Anyway, bad form removing features that used to be there, creates bad feelings in your fans.
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  • I’m indifferent
    I have kept a copy of 1.7 build 7053 around on a disk because I didn't like what happened to Xobni after that. If you can get 1.7, install it and simply disable the Xobni service in Windows Services. That way Xobni can't update itself.
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  • EMPLOYEE
    I’m thankful
    All,

    If you were a user prior to the pst limitation and need access to more pst files, please contact support and refer to this thread. We certainly appreciate your loyalty and want to make sure we keep you all happy :)

    Thanks,
    Eirik
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  • Luca, or guys, could anyone send me the xobni plugin v 1.7.3.7053 (or the latest version if this is not the one)?
    it would be much appreciated!

    Just mail it to my gmail. Username the same there too.

    Thanks in advance for your help!

    Br,
    Tamas from Europe
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  • I’m Angry
    Well, I paid for Xobini Plus - two licences - so it would index my main plus archive files and - hoo haa, NOW one year later I am expected to "upgrade" to Xobini PRO for exactly the same reasons and my two paid subscriptions to Xobini Plus are completely useless.
    This REALLY is too much - so all you proponents for Plus - are you going to say the same spiel for PRO?
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