Can't access yahoo email account.

  • Question
  • Updated 9 months ago
I think I've had my yahoo email account hacked into. I've had the account for about 10 years and I've never had a problem before. Now it just tells me my password is incorrect and I can't get in. I have email yahoo customer support twice this week and have received no response. My user ID is jayne_deering@yahoo.com. Please can someone advise who I can contact about this.
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  • frustrated

Posted 6 years ago

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Hamilton Felix

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Try logging in at wap.oa.yahoo.com and choosing Mail

If your password is rejected, then
a) you forgot your username or password - recover them at http://edit.yahoo.com/forgot
b) your account has been inactive for so long it's no longer available; see http://help.yahoo.com
c) your account has been hacked - use a stronger password next time, and call Account Security at 1-866-562-7219 option 2 option 2

If it's accepted, then clear your cookies and cache in your web browser. That's the number one cause of this problem.
IE6: From the Menu Bar, do Tools | Internet Options | You land in the General Tab of a new pop-out small window titled Internet Options. Click on Delete Cookies and confirm, then Delete Temporary Internet Files and confirm. When completed, close the Internet Options window.

Firefox: From the Menu Bar, do Tools | Clear Private Data. Make sure only the Cookies, Cache and Authenticated Sessions tick boxes are checked, then proceed to clear those.

do you have the problem after clearing your cookies and cache/temporary internet files?
Yes or No.

If yes, does the problem occur when using another computer?
Yes or No.

If no, you have a problem within your computer's software, something Yahoo can't be remotely considered responsible for.

If yes. go through the password recovery process at edit.yahoo.com/forgot

If you can't recover your login, call Account Verification at 1-866-562-7219 options 2 then option 2
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Thanks for your response. I can't get in on any PC and the recovery process doesn't work. I contacted yahoo and got the following email back. To my knowledge I didn't violate any of the terms so my account must definately have been hacked.

I don't think I can ring yahoo because i live in England. Is there anything I can do?

Hello Jayne,

Thank you for writing to Yahoo! Answers.

We appreciate your inquiry about your suspension from Yahoo! Answers and/or the deactivation of your Yahoo! ID. We reviewed your case, and decided that your account is not eligible for reinstatement.

Once an account is disabled for a violation of the Terms of Service, the subscriber to the account will lose the ability to log in and access the account and its contents (including email and content stored with any other Yahoo! service). The account also will not be reactivated.

Should you choose to create a new Yahoo! account, we invite you to read the Yahoo! Terms of Service and Yahoo! Community Guidelines to help ensure your new account is not deactivated.
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Janet Deo

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Yahoo, I have loved you so much and I've been moving with you since 2009. But since you decided not to help me when somebody compromised with my Yahoo ID, am also going to switch to Gmail and many others will follow me. Why don't you protect our mails? my Id is diocesanguesthouse@yahoo.com
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yvonne shilling

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I've tried everything and it doesnt work my email is yvonneshilling@yahoo.com
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yvonne shilling

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If I do a new yahoo account can I get my emails back
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yvonne shilling

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If i do a new yahoo account can I get my emails back as it is important
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Hamilton Felix

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Yes, you can call the US, but if your YID has been Deactivated, the only recourse is to create a new Yahoo ID.
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David Bell

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i know my account has been hacked last month and again today i had to change my password i would log in to mail it would say we believe your account has been compromised there has been suspicious activity on your account i would log into messenger it would say account is Locked the hackers that got in my account has been sending spam emails to all my friends in my contact list
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thewillweeks

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If you want fast action don't report this here. The Yahoo employees rarely check here.
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Sarah Elrod

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I am frustrated because this is the seond time today I have had to go thru thus!!!
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Sarah Elrod

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Somebody get me into my yahoo email account!!!
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Pamela Miller

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i created a account for my son now i try to access my yahoo mail and it keeps going ti my sons account although my bookmark has my yahoo mail what can be done.
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ladydivison

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I am also frustrated the second time today I try to get to my Yahoo email. I get the message that my email address and password are invalid . I have had this account for years , so I know it is correct. Try to reach Yahoo: well instead of dealing directly with you they give you a a list of problems that do not correspond to mine. get better service with my messenger live mail!
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Elizabeth Nyambura Mwai

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cant access my yahoo account for the last for days from my pc...
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Vmarivic Vinas

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i am also frustrated the second time today I try to get to my Yahoo email. I get the message that my email address and password are invalid . I have had this account for years , so I know it is correct. Try to reach Yahoo: well instead of dealing directly with you they give you a a list of problems that do not correspond to mine. get better service with my messenger live mail!
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Annette Daniel

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When I tried to get into my e-mail account it blocks me out. I cant receive e-mails so I can change my password so what can I do. I have no alternate accounts.
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Shakil Ahmed

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I wan to Access to my email account but i can't always ask about security questions
but I dnt remember kindly help me out may i use my account
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I cannot access my mailbox either. I am using the correct password. I have tried everything. The answers to my security questions are correct and so is my password, but the repeated message is 'incorrect' to all of these.

I tried to have a new password sent to my mobile via text, but it was NOT sent. There must be somethiong wrong woth Yahoo at the moment.
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Anderson, Official Rep

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Hi Gabriela,

The best way to get help with your password issue is to contact our customer support team via email. They can be reached at:
http://io.help.yahoo.com/contact/inde...

Please submit a request on this issue by selecting Yahoo! Accounts as the product, password and sign in as the category, and unable to sign in as the subcategory. Note: Be sure to completely fill out the help form so that the support team has all of the information necessary to assist you (including an alternate email address where you can be reached). I hope this helps!
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Bruce Knight

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My account has been hacked and I tried to reset the password but is unable to. What can I do to cure this
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susan sklar

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I have been unable to access my yahoo aaccount for nearly a month. I know my password is correct and the answers to the questions are correct. I am desperate to read emails that I know are waiting for my response. Yahoo does not seem able to help. Any suggestions out there?
Susan
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bhavdeep

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Well, If you have bad experience with yahoo then I suggest, you should create a new email account in other email provider. As per my experience Email.biz is a better email service provider from other providers. It provides very secure email service and many more features. If you want use the most private and secure email services then visit on https://www.email.biz website and create email account on your own choice of domain name from the huge range of 20000 domains. I think you will never face any problem and frustrate with this email provider.
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August tian

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Hi all,can somebody help if the alternate email is already expired and the email account is hacked.Please Help..how do i get my yahoo account?
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Yagya Bana

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Hi, We are showing as following msg on my yahoo mail..

IMPORTANT: To protect your inbox, we are making Yahoo Mail default SSL by January 8, 2014. This may result in connection errors on some unsupported phones. Go to our help page to learn more

Plz clear
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Cindy Chin

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Hi, I also encountered the same problem after resetting my yahoo mail password and couldn't access my yahoo mails from my iPad while still able to do do on my laptop. After much troubleshooting, I realised it was due to the yahoo second sign in verification feature! Apparently this feature can't support some apps, iOS mail and android mail being some. To use these apps, you’ll need to generate an app-specific password, and then enter it in the password field of your app.

Below URL will provide more details. Hope this helps and good luck!

https://sg.help.yahoo.com/kb/yahoo-ac...
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johnson dell

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For FREE Email tech Support
contact on 1-800-935-0537
http://www.computertechsupport.us/