something is emailing my yahoo address book with spam, sending it from me

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  • Updated 1 year ago
Someone is spamming about 1/3 of my yahoo address book contacts with online casino gambling spam. I have:
removed one malware infection. When that didn't work, I then:
reformatted my hard drive
installed NEW antivirus, malware, and firewall programs.
When that didn't work I:
changed my yahoo pasword
deleted all my contacts. (I did this, not whatever has accessed my account.)

NOTHING WORKS!!! What do I do? I want to KEEP my yahoo address, but people are getting spammed, as if by me.
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goaway

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  • horrified

Posted 6 years ago

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goaway

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WHERE ARE ALL THOSE YAHOO PEOPLE ON THIS WEBSITE THAT ARE SUPPOSED TO BE RESPONDING? IS GETSATISFACTION SOME KIND OF JOKE?
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Thor

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In cases where employees of a company are participating unofficially, it may take a little while before they respond, particularly since responding to customers may not be their job. In these cases especially, patience and understanding is well rewarded. Talking in all caps, expressing disgust, actually make it *less* likely you'll get a response. Always keep in mind that free service don't come with the same level of customer support as a pay product. There simply isn't enough cash there for companies like Yahoo to pay a $20/hour person to provide technical support to individual comers.

The problem here you're describing sounds like various email viruses that I've seen hit Outlook. But that hit a vulnerability in Windows. If you're only using the Web browser to email through Yahoo, I don't see how a spammer or virus could infiltrate your contact list. Are you sure you don't have your contact list locally, in Outlook or some other contacts program?
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goaway

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Thank you Thor. I don't use Outlook, I only use yahoo. This thing randomly selected contacts from my online yahoo address book. Removing the infection and reformatting my computer did not stop the spam from being sent from "me". Deleting all my contacts from yahoo seems to have worked.

Through google I found one other person with this - http://www.bleepingcomputer.com/forum...
It looks like this is a new virus/trojan/whatever, and lucky me, I was one of the first to get it, I still don't know how, I am extremely careful online.

I've tried to contact yahoo help, but it is impossible to get a live person there, all you can get is an automated computer-generated response based on keywords. I thought this site was supposed to help solve that problem!!

Thanks for any help.
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Anandan

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I m not sent any mail to my friends, but one day i god replay from my friend end, but i m not sent, now its happen regularly,

now i good lot of delivery file message... so pl. help me and resolve the problem ASAP
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Thor

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For one thing, you may want to switch to a less vulnerabe browser. IE is probably less secure than, say, Firefox. Then again, this is just a stab in the dark. You may also want to run a scan for malware on your PC, perhaps something like this: http://housecall.trendmicro.com/

I'll keep my ear open to other possible fixes. Good luck!
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Chris

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I am also having the same problem. I check my yahoo e-mail using IE. I don't download my e-mails to Outlook.
My whole address book on yahoo website was deleted.
I think my account got highjacked.
I changed my password for a very safe one and even though I still got a spam from someone using my own e-mail.
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Pratigya

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I use firefox n have the same issue. Is there any way to retrieve the address book that has been erased?
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Jenee Blanchard

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http://www.geekstogo.com/forum/My-Yah...

I will be placing a forum on geekstogo or bleepingcomputer.com this is the 2nd time that this has happened to me. I am very careful, but I do access my yahoo account at work & at home. I have deleted all my yahoo contacts (after making a printed copy) and that does seem to stop the spam.

OMG it is SO frustrating, and embarrassing, I am hoping that one of the above services can help. I have done malware scans, used trendmicro, had AVG at home and switched to AVAST, at work we had symantic and I switched them to AVAST, I have also had spy bot. None of these have caught anything -- So good luck to you all that have this issue.

When it has happened I have made it a point to reply to all and tell everyone that the emails are not from me. I also always have myself as a contact on my yahoo.

Anywhoo's - good luck
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R M

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I have just started having the same problem. I discovered it when one email bounced back undeliverable because that specific account was terminated. The illicit mailings are sent to all of addresses in my Yahoo contact folder. I have informed Yahoo on this matter and they continue to ignore me. The question remains, have Yahoo's databases been compromised? If so, why are we not able to get a response from Yahoo on this matter and what are they hiding?
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Jenee Blanchard

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Hi RM,

I started here on geeks to go and no problems since: http://www.geekstogo.com/forum/Malwar...

I haven't added any friends back to my contacts. I currently have all of my other email accounts added to the contacts to monitor if anything gets sent out. When it happened the second time it was a month after I thought that I fixed it. So this time I will wait 3 months.

Honestly, I don't expect Yahoo! to respond to any of these issues, so I will continue trying to keep it away on my own.

Good Luck
~nay~
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R M

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I sent Yahoo additional information regarding the issue of a user's address book being accessed and/or Yahoo servers being compromised and here is the reply I received from them:

"We appreciate your report. We are currently investigating the email you
have reported and are aware of the problems associated with it."

Sounds like Yahoo is aware of this problem and they are either actively working on a solution, or they are just putting me off.
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thewillweeks

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Try changing your password. Also change your security questions. Maybe make random answers to them. Also check to make sure you don't have another email that is associated with your account. (that they did so then can get your new password with)
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Mbanga

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This may solve your problem.
I had the same problem but on my hotmail account. I checked the email options and found that the Automatic Reply (or vacation reply) had been modified with the incriminated message!

I have unchecked all automatic replies and changed my password and it's ok for now.

However, I don't know how this came about so I can't say if it would reoccur.
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Jane Amorim

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Yes!! this solved my problem. Sweet! I was even able to figure out exactly when it happened using the logs. I'm never using unsecured wi-fi to check my e-mail again!
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tlwmsu

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Two e-mails sent from my Yahoo account yesterday. Neither me nor my wife were using it at the time they were sent. Both e-mails appeared in our Trash folder showing From our e-mail. Sent to all (or nearly all) of our contacts. I suspected a hacking of our pw, so I changed it. Also traced e-mail header info and reported one IP address to Road Runner.
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Flipper

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I am a fellow victim of this spam blast that is using my contacts list from my e-mail address. I am wondering if there is a pattern that we all share regarding our e-mail accounts. The pattern that I am referring to the instant messenger that could be tied in with the e-mail account which shares this information with organization like Face book, X-Box Live, My space ect. Again, I am just throwing this out there but it is evident that the information is compromised somewhere and I was hoping through this process we could possibly narrow it down.
Thank you for your valuable feedback
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Jenee Blanchard

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Flipper,

Good idea. Personally, I did not have any accompanied IM program open or in use. Yahoo has the chat program open while I am logged into my email, but I rarely chat on it. It's been 6 months since the last time that this happened to me. I have added back some contacts besides my own email accounts and so far, so good. Although I am still leary to add back everyone.

I haven't seen any new help information out there. Best of luck to you.
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R M

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Update: I have not had any additional problems since my first entry here a few months ago. I set up some dummy entries in my contacts folder so that I would be notified immediately with a bounce-back if any of these addresses were used. No unauthorized use detected so far, looks like Yahoo may have gotten a handle on the problem.

Just as a general comment for everyone, there is a huge problem that has developed over the last few months with the propagation of the Koobface worm. This worm has the capability to infect and compromise a great number of social networking sites. So if you or anyone you know has been infected by this worm then all email addresses associated any social networking sites may have been compromised. Just do a Google on Koobface and you'll see what I'm talking about. If you want to get a glimpse into just how sophisticated these malicious programs have gotten, take a look at these two documents:

http://us.trendmicro.com/imperia/md/c...

and

http://www.trendmicro.com/vinfo/image...

Scary, isn't it? Be careful out there the Internet is the new Wild West.
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notquitehumble

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I have recently had the same issue, but mine seems to go even further. Apparently, my email account, or a third party with my yahoo account information, sent out a bunch of SPAM to people in my address book. I totally shut down my account, it isn't active, and people are still getting bogus emails from "me". I'm completely stumped as to how this is happening.
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Rick Hauenstein

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I am anxiously awaiting to see if I have at least slowed down the problem. Yes, deleting your contact list should help, but I've modified each contact's email (by adding an "x" in the address) which makes the contact bogus. No, it won't stop the virus but it should stop the virus from sending embarassing emails to your contacts. The idea behind making the contacts bogus is that you still have the contact list and when you need the contact, you can edit out the "x" in the email address, Yes, it is a little more work, but at least you won't feel obligated to send apologies to everyone!!

I have not found anything to suggest that Yahoo Messenger is affected. However, someone on Facebook told me they had 3 emails from me. The scarey thing is - that person was NOT in my contact list!

I, too, am looking at patterns but so far, nothing. I was hoping that after a year of blogs concerning this issue, that Yahoo hasn't solved the problem!

I am sorry if I didn't give any solutions but I am in agreement with most everyone here that this is a YAHOO issue! And for those of you that insist that our contacts are in a local mail client, such as Outlook, well, I've got news for you. I would NEVER use a loval mail client. Everything is happening in Yahoo!!
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jennamajig

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Rick - the same issue is happening to my yahoo account! And I've down virus sweeps, etc. Thanks for the tip about adding "x" to contact e-mail to avoid spam being sent out while we both try and see if there is a fix to this issue...
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jennamajig

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Rick - the same issue is happening to my yahoo account! And I've down virus sweeps, etc. Thanks for the tip about adding "x" to contact e-mail to avoid spam being sent out while we both try and see if there is a fix to this issue...
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jennamajig

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Rick - the same issue is happening to my yahoo account! And I've down virus sweeps, etc. Thanks for the tip about adding "x" to contact e-mail to avoid spam being sent out while we both try and see if there is a fix to this issue...
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jennamajig

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Rick - the same issue is happening to my yahoo account! And I've down virus sweeps, etc. Thanks for the tip about adding "x" to contact e-mail to avoid spam being sent out while we both try and see if there is a fix to this issue...
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jennamajig

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Rick - the same issue is happening to my yahoo account! And I've down virus sweeps, etc. Thanks for the tip about adding "x" to contact e-mail to avoid spam being sent out while we both try and see if there is a fix to this issue...
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Rick Hauenstein

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Jenna, if Yahoo refuses to help us (as is evident in the above posts), then we have to do whatever we can to "fake it out!" I am still hunting for any valid Yahoo customer service email address and include that as a valid contact. We will let them get all the visus-caused emails. So far, no luck....they hide their email addresses!

One other comment.....no matter HOW MANY virus scans you perform on your computer, you will not find anything. If you are truly using the Yahoo web-based email as I am, then rest assured that nothing is coming from your computer. I even logged off and disconnected my computer and the emails were sent out! However, now they are all being returned since the email address appear to be non-working addresses!

My suggestions are, as you know, only band-aids to stop the bleeding. If I figure out the cause, then maybe we can stop it at its source! Stay tuned for more......
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aboutblank

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see "aboutblank" reply, below....
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Harsh

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This just happened to me now. I got a call from a friend saying that he received some spam from my Yahoo! mail account so I checked my account and the spam emails were also sent to me.

I have since changed my password, scanned the computer (nothing found). Keeping my fingers crossed.
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Cool Dude

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It just happened to me as well. I am guessing the bot might have been done thru' IM client?? I am running trillian client, would this be the issue??
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Cool Dude

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Ok, I figured one more issue. If you change your yahoo view to classic look, then the short-cuts won't work. This way you are actually eliminating any automation. In the All-new view, you can actually automate to compose a message by ctrl-n. Also, if you notice the bot sends out email to 10 recepients at a time.
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Jenee Blanchard

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@ Cool Dude: I don't believe that Trillian would be the issue. Then again maybe it just wasn't my issue. I had not used any IM in quite some time before the problem had popped up for me.

It's been almost a year since the last occurrence of my contacts getting spammed. I have reestablished quite a few of my contacts and so far so good. It seems that whatever accessed my email quit or was unable once I scanned the system and changed my password.

Good Luck :)
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Cool Dude

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@Jenee, thanks I need all the luck.

One more thing, I had linked my yahoo with facebook apps. Just googling reveals that ppl.have had bad experience with linking..any idea?
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Marilli

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I'm having the same problem - Yahoo & Facebook contacts being sent stuff from my yahoo account.

Just a wonderance - How many people here having this problem use email & facebook on their phone & which phone do you have?

I use them on my iPhone. Just wondering as although my PC may be switched off while the messages are sent - My phone's always on...

Phones get viruses too - just a thought,,,
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Cool Dude

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@Marilli I have never logged-in using my phone, but still mine was compromised.

You might want to unlink your facebook and yahoo account and have different passwords for both.