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I’m sad

"Error occurred while launching Yuuguu"

When I run Yuuguu I get a message "Error occurred while launching Yuuguu".
I use win XP home edition.
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  • John Kleiser (Development Team Leader) October 31, 2008 07:54
    Could you try uninstalling and reinstalling please. I think you may have a half installed update to Yuuguu.
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  • Apologies for this, we're now in the process of ensuring that we automatically detect this and fix it without any user intervention.

    However, I had this happen to me yesterday too and I had to reboot windows after uninstalling Yuuguu before then reinstalling it.

    Hopefully this temporary workaround will get you back up and running, regards, Phill.
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  • I’m sad
    I tried to uninstall, reboot and reinstall, as PhillC suggested, and Yuuguu started working, but only one time. After I closed it and tried to run Yuuguu again it gave the same error message. Than i tried to uninstall using "Revo Uninstaller", and the same thing happened again - it worked once, and on the second time it gave me the error message.
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  • Sorry about the problems you are having with Yuuguu.

    Can you tell us what version of Yuuguu you have? If you right click on the Yuuguu icon and open the About box it will give you a build number.

    Regards, Phill.
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  • Thank you for the fast answer. I can't open the about box because Yuuguu don't get past the error message. The version I'm trying to use is the current version on your web site (true to 31st in october 08).
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  • I’m annoyed
    I'm using an almost fresh install of Ubuntu 8.04

    When I try and use the shortcut (Applications > Internet > YuuGuu) nothing happens.

    When i try and launch the application manually, the splash screen displays but tells me an error has occurred and I need to reinstall (I have tried reinstalling to no avail):

    nick@Nick-Ubuntu:/usr/lib/yuuguu$ java -jar YuuguuLauncher.jar
    22-Jan-09 2:10:45 com.yuuguu.client.bootstrapping.YuuguuReleaseLoader
    SEVERE: Error occurred while starting Yuuguu
    java.lang.NoSuchFieldException: sys_paths
    at java.lang.Class.getDeclaredField(libgcj.so.81)
    at com.yuuguu.client.bootstrapping.YuuguuReleaseLoader.(Unknown Source)
    at com.yuuguu.client.bootstrapping.YuuguuBootStrapMain.(Unknown Source)
    at com.yuuguu.client.bootstrapping.YuuguuBootStrapMain.main(Unknown Source)
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  • I’m frustrated
    I got an email this afternoon from Yuuguu and removed my perfectly running Yuuguu installation to try the new one with the skype intergration. Now I get this error 'An error occured while launching'. I have reinstalled Yuuguu 3rice with no joy. How can I solve this? I'm running a 2 week old version of Ubuntu Jaunty
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  • I had exactly the same problem as mrbinitie. Following the instructions I found here http://getsatisfaction.com/yuuguu/top... I ran:

    rm -rf ~./yuuguu

    And Yuuguu started correctly. However, as John Kleiser says above, "skype integration is Mac and Windows only at present." I'm looking forward to that integration promised on Linux "soon!" :)

    Tim
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  • I’m frustrated
    I have the same problem as described initially (Windows 2000).
    I uninstalled Yuuguu, restarted Windows and re-installed Yuuguu - the error message is still there!

    The installation ran fine 2 or 3 weeks before, I don't know what might have changed now. When I started Yuuguu todoay I got this damned message, and I don't get it running.

    Can someone help please? I need Y urgently to help my parents...

    Thanks JJ
    • view 5 more comments
    • >>I can't guarantee this will work and appreciate your help on this matter but my next suggestion would be to uninstall Yuuguu, then reboot the PC and then finally reinstall Yuuguu.

      Well, I have done that a few times already...
      What else can I do?

      JJ
    • Unfortunately, I didn't write it down or make a screenshot. I will have to wait until the week-end to get access to that computer again.
      Thanks for your help,
      JJ
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  • Sorry, missed where you said you had restarted Windows.

    You said the error message was to do with "the starting point" in the DLL, can you let me know the exact error message please?

    If you mail me at phill.coleman@yuuguu.com I can also try mailing you the latest DLL file to see if overwriting the current one you have alters anything.

    Regards, Phill.
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  • I’m frustrated
    Come on guys, its the old version of JRE you insist on using. GO TO v14 that is the most current. If you INSIST on installing JRE yourself, at least stay on top of what the rest of the world is doing with sun. FOR NOW everyone, your previous installs are NOT deleted, they are stored in "Build.xxxxx" folder(s) within the main Yuuguu folder. Just click on YuuguuClient file in the most recent of those older build folders and everything will be fine - old - but fine. Then just come back here every 6 months or so for an eventual fix. Or newest version, then just use the one just before that. Like for this one! I think it is supposed to be 2.0.0?
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  • John Kleiser (Development Team Leader) June 15, 2009 08:40
    Hi Dan,

    Thanks for your comments. Why do you think the JRE version is causing the "Error occurred while launching Yuuguu" problem you see? Do you have any error messages or other information? We are very interested in getting to the bottom of this problem.

    This error is normally due to a faulty install. We recommend un-installing the Yuuguu desktop client then reinstalling from www.yuuguu.com to fix the problem.

    We will be updating the version of the JRE we ship with on Windows shortly, unfortunately in the past the priority of doing this has always been below that of new features. But, as I say, currently I don't see the connection with this problem.

    It is worth getting this working for you as running an old desktop application will only work for a short time as when you go idle the desktop application will restart using the latest version. Also the latest version contains more features and bug fixes.

    Regards,

    John
    • Proof that the older JRE is at least one culprit, and located below about 2 messages. (the javaw.exe error of no entry point found for the Win2000 case is the proof that using old JRE versions can cause all kinds of issues, not to mention the obvious security issue of using OLD VERSIONS OF JRE) Now, I too would like to see this resolved, but that fact remains - I never said there was a connection between and older JRE and the issue of crashing, I was just adding that as you do NOT need to ship ANY version of JRE with your product (no program should be doing that) instead you need to check the user's computer FOR any JRE installed, IF NONE THEN inform the user they need it installed, offer to take the user to SUN to download the newest, INSTALL IT, then re-run the installer for Yuuguu - onerous? No, not when you coinsdir that anyone wanting to run YuuGuu should be smart enough to know they need JRE for YuuGuu and a great many other programs.
    • John Kleiser (Development Team Leader) August 07, 2009 08:57
      Hi Dan. The "no entry point found" problem for Win2k was due to a mistake in our native windows dll so, in this case, was independent of Java. It would be great if everyone already had Java installed or knew they needed a JRE but we don't find this is true in practice, so we ship the JRE on Windows to cover all users. I totally accept the security reason for upgrading the shipped JRE and we will try and do this more often. Thanks
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  • I’m anxious
    I have been using Yuuguu successfully under Win 2K for about a year. About 3 weeks ago, I started having the problem in this thread. When the problem first started, Yuuguu would launch and after about a minute would terminate with the message "Error occurred while launching. Please reinstall Yuuguu." Now, I get that message immediately. But I also get another message that hasn't been reported previously in this thread. I get a dialog box titled "javaw.exe - Entry Point Not Found" containing the message "The procedure entry point PrintWindow could not be located in the dynamic link library USER32.dll."

    I have tried uninstalling Yuuguu, rebooting Windows, downloading the latest version of Yuuguu and reinstalling it but the problem has remained. I have tried un-commenting the config file line that says "#yuuguu.logging.level=INFO" and also adding the line "yuuguu.logging.level=ALL". Niether change altered the problem and neither change resulted in anything appearing in the log file.

    I even tried renaming USER32.dll, hoping that it would be rebuilt when Windows rebooted. That turned out to be a VERY BAD idea and it took lots of time and all my tricks to get my system running again. Now that it is back up, the Yuuguu problem is no different.

    I hope with this extra info about the entry point that you can give me a way to fix things. I rely on Yuuguu to work remotely on my customer's machines.
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  • hi, i have the error screen while running on yuuguu icon. the error as follows:



    "javaw.exe - Entry point not found
    The procedure entry point printwindow could not be located in the dynamic link library USER32.dll
    "
    Kindly verify the image also and any one help me please. it is urgent. Kindly let me know your feedback and solution please.

    Thanks & Regards,

    Chitra V
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  • hi John,

    thanks for your immediate response. yes u r right. i am using WIN 2000. kindly help me plz.
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  • John Kleiser (Development Team Leader) July 17, 2009 09:14
    Hi,

    If you are having problems installing Yuuguu on Windows 2000 then please try the installer from http://www.yuuguu.com/downloads/fix/w...

    Regards,

    John
    • You Did It!

      I made sure my old Yuuguu was no longer installed, downloaded your new installer, reboted Win2K, ran the installer and ran the program. It started without any problems. I tested it by sharing my wife's WinXP screen and controlling it. No Problems.

      Thank you for solving this so quickly.

      Doug
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  • thank you very much. i try it and update you if it is work or not
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