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Whats the easiest way to control another person's computer?

whats the easiest way (least amount of clicks and download) to take control of another persons computer? what will i tell them to do (is there a script)? will they have to sign up with yuuguu?

I am used to teamviewers QuickSupport (http://www.teamviewer.com/download/cu...) but there are limitations with the free version. It allows the person to simply download a small program and opens up with a ID for them to read to me... then I have instant access to their computer (no signups, installations, etc)...does yuuguu have something like this?
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  • In order to control another person's computer, they need to have Yuuguu installed.

    If you Invite them to Yuuguu (via the Find Contacts Wizard) then when they sign up, you will automatically be added to their roster. If not, they will need to add you as a contact (again, via the Find Contacts Wizard).

    We are currently testing a "Show Me Your Screen" button which will bring up a dialog at their end saying "Shindyguy wants to see your screen, accept or decline", but for now, they need to click on your name in the roster and click Show (or open a chat with you and click the show button at the top of the chat window).

    To gain control of their computer, once you can see their screen, you click "Request Control". They will get a message saying "Shindyguy wants to control your computer, accept or decline" - clicking accept gives you control.

    Hope this helps, Regards, Phill.
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  • Ok, so there is no type of quicksupport option that allows a potential tech support person access to the users computer by not installing the program and then adding them as a friend. I was hoping there would be something like this. Is this a possible feature in the future?
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  • Tricky one that. Technically, you need to download *something* - whether it is some kind of browser plugin or an application - in order to remote control a computer. I don't think it is possible without *any* download. This is because operating systems don't expose remote control mouse/keyboard hooks generally over the internet. That's definitely a good thing.

    Similar products will often end up at a web page which says (on windows) "Install Active X control?" - which is a download of a special kind of application, just under a different set of covers, so to speak.

    I'm not sure anyone could fully implement what you are saying.

    And from conversations with our existing users, there are roughly as many people who do NOT want this as who do. They split into two camps:

    1. I am involved in ad-hoc support, and it is a pain to get people to install software. They usually call me because they are having difficulty using the computer anyway for some reason, and installing some software just makes it worse. I want the feature.

    2. I use a computer, and am concerned about people remotely hijacking it without me knowing. I'm not necessarily the most technical person, so even if some kind of warning appeared, I'm not convinced I would notice it if I were busy. I would stop using Yuuguu if this kind of hijack were possible.

    But I reckon if we could make it work, and make it safe, we would seriously look into it.

    All the best -
    Al
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  • Sure, some sort of "download" is generally necessary but the other services seem to make that happen in a much more seamless way, whether or not it's a Flash widget, Java Applet, or binary download. Is YuuGuu planning on supporting that type of approach?
    • The host of any session will need the Yuuguu desktop client installed but to work with contacts who don't have Yuuguu installed, there is web share (which runs in any flash9 enabled browser). Click web share at the top of the Yuuguu window and it will open the web share and generate a link. Send that link to them (or embed it in your web site - http://www.yuuguu.com/features/create...) and once they click the link it is simple for them to join your session.

      Hope this helps, Phill.
    • This might be of help: there is a straightforward way of doing this.

      I'll call you 'Support' and the other party 'NeedsHelp'. Support wants to provide an easy, seamless way for NeedsHelp to get up and running with Yuuguu, so that Support can see their screen and control their computer to give them some help.

      Using this method, NeedsHelp does not need to know anything about Yuuguu. The process is driven by Support.

      As 'Support' you download Yuuguu from our website link, and run it. From the main view, you click 'Find Contacts'. Type in NeedsHelps' email address - lets say it is needshelp@example.com. Click through the wizard, and you'll be told that they are not a Yuuguu user. You'll be asked to write an optional personal note to invite them by email to yuuguu.

      Once they receive this email, it will contain a download link, plus instructions on what they should do next. NeedsHelp can click on this link, and that will download our simple installer .

      After NeedsHelp runs this, three things will happen:
      1. Yuuguu will run, giving the ability to receive help from 'Support'
      2. NeedsHelp will see Support on their contacts list
      3. Support will see NeedsHelp on their contact list

      So you're both joined up and ready to go. Support simply sends a short instant message to Needs help to say 'click on my name, then click 'Show'.

      We are releasing shortly another convenience for this which is a button on Support's Yuuguu client which says 'Ask to see NeedsHelp's screen'. Clicking this will pop up a message for NeedsHelp, saying 'Support has requested to see your screen Accept/Decline'. This means you will not have to explain to them how to start to share their screen, whilst giving them the security option of being able to decline that. We hope that will help these kinds of support tasks.
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  • Aside from that, it is a good point, and we do look into these kinds of changes as part of our normal development cycle. Anything to make Yuuguu easier to use for average computer users is of interest to us. Certainly, building the facility with flash would be interesting.
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  • OK, thanks everyone. For it to be usable, it would need to be at least as easy as GoToMeeting where I can have a customer go to a URL, fill in a 6 digit code and that's about it.
    • And it should be... when you click web share that starts the session - there is then a webshare URL (www.yuuguu.com/share) and there will be a six digit pin which is allocated to you so won't change.

      The only other thing they need to do is to type in a user name (that they will then appear as in the session) once they've gone to the URL.

      To share your screen, you click "Show" as normal.

      Hope this helps, Regards, Phill.
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  • This reply was removed on 2011-01-25.
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  • This reply was removed on 2011-03-04.
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