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Conversations

Recent Conversations
Conversations 1 - 20 of 50
Photo of Tech Ctrl
Automating eCommerce Store Orders Placed notifications with email address embedded in body
I have a nopcommerce store. When an order is placed a notification is sent to the customer as well as to the store owner in an email (ea...
  • 1 me too
  • 4 replies
  • Question
Photo of Eric Shen
one more test
  • 1 me too
  • 2 replies
  • Question
Photo of Ajay Kumar GuptaAK
how can i post reply for zendesk tickets using api
  • 1 me too
  • 1 reply
  • Question
Photo of HandsOn Jeremy
Integrating Salesforce cases object with Zendesk and Get Satisfaction
First, hear (read) me out, as this is kind of a complex idea... I'd like to be able to interact with Get Satisfaction topics, Zendesk ...
  • 3 me toos
  • 5 replies
  • Idea
Photo of Jarrod
Printing a Ticket with the New Agent Interface
When working with customer support issues at my company, Zendesk plays a partial role and does not provide end-to-end functionality. Bec...
  • 2 me toos
  • 0 replies
  • Problem
Photo of Eric ShenES
I have a question about how to.....submit a test?
I am testing this out
  • 1 me too
  • 1 reply
  • Question
Photo of Paul Tracy
What's the best way to deal with signature blocks in comments?
Our tickets have a lot of traffic and the comments are lengthy because of signature blocks. Below is an example where the entire comment ...
  • 1 me too
  • 3 replies
  • Question
  • Doesn't Need an Answer
Photo of Adrian Rosca
Iphone app crashes
I start up the app. The splash screen is visible for a moment. The Home screen is shown but then the whole app crashes. I have reinstalle...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Desirae OdjickDO
Accidentally favorited tweets
Has anyone ever had tweets be accidentally marked as favorites when escalating them via Zendesk?
  • 1 me too
  • 0 replies
  • Problem
Photo of Bharani KumarBK
How goes get satisfaction work with zendesk?
  • 1 me too
  • 0 replies
  • Question
Photo of mattbryan17M
Configuring Zendesk Notifier for Android
I just got my Motorola Droid and was excited to find the Zendesk Notifier app. However, when I put in my e-mail address, it says I don't ...
  • 2 me toos
  • 4 replies
  • Question
  • Answered
Photo of Carlos Botero
"Search Macros" function available in all versions of ZenDesk
"Search Macros" function available in all versions of ZenDesk: I was finalizing some setup in the ZenDesk platform but there was a lit...
  • 1 me too
  • 3 replies
  • Idea
Photo of Chip AndersonCA
IE8 hangs if you try to print any ZenDesk page
ZenDesk causes IE8 to hang if you try to print any ZenDesk page. I reported this problem to ZenDesk back in December. After first den...
  • 1 me too
  • 0 replies
  • Problem
Photo of johnmchouJ
Can I see Salesforce information on a user in Zendesk?
I have a number of custom fields on Contact records in Salesforce. I'd like to be able to see this information on a user in Zendesk. Is...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of johnmchouJ
Does Zendesk support macros on the iPhone app?
It would be helpful to be able to apply canned responses from my mobile device. It seems that this is a popular request, any idea when t...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Mark Kundivich
Is Zendesk supported on Android phone?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Dave Burchell
How do I tag a ticket using the API?
How do I set (add) a tag to a Zendesk ticket using the API? I can add a comment to a ticket, but I don't see how to add a tag.
  • 1 me too
  • 2 replies
  • Question
Photo of Sebastian Nash
Merge views
I'd like to make a view that merges 2 other views. This way I feel I could create some more complex views.
  • 1 me too
  • 1 reply
  • Idea
Photo of Jamie Kite
Cannot Edit "All Topics" View
I am attempting to add a column to the standard "All Topics" view. I click the edit link, add a column… … save, and get an error m...
  • 1 me too
  • 2 replies
  • Problem
  • Not a Problem
Photo of rolls
Zendesk or GetSatisfaction?
Why would i use both Get Satisfaction and Zendesk they both do the same thing.If not please can someone succinctly explain the difference...
  • 1 me too
  • 2 replies
  • Question